Privacy Policy

<h1>Privacy Policy</h1>
<p><strong>Effective Date:</strong> 07 March 2026</p>
<p>EGCRM, a product of Enquiry Gate Pvt. Ltd., values your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and protect personal and business information when you use our website, software, integrations, and related services.</p>

<h2>1. Information We Collect</h2>
<p>We may collect the following categories of information:</p>
<ul>
  <li><strong>Account Information:</strong> name, email address, phone number, company name, billing details, and login credentials.</li>
  <li><strong>Business Data:</strong> customer records, leads, notes, tasks, meetings, invoices, pipeline data, and communication history entered by you or your team.</li>
  <li><strong>Usage Data:</strong> browser type, IP address, device information, pages visited, login activity, feature usage, and diagnostic logs.</li>
  <li><strong>Integration Data:</strong> data received through connected services such as Meta, WhatsApp, email providers, telephony tools, and other third-party platforms you authorize.</li>
  <li><strong>Support Data:</strong> information you share while contacting support, requesting demos, or submitting feedback.</li>
</ul>

<h2>2. How We Use Information</h2>
<p>We use collected information to operate, improve, and secure EGCRM, including to:</p>
<ul>
  <li>create and manage user accounts and organization workspaces;</li>
  <li>provide CRM, automation, communication, reporting, and AI-enabled features;</li>
  <li>process subscriptions, invoices, and billing-related activities;</li>
  <li>send transactional notifications, alerts, reminders, and service communications;</li>
  <li>improve product performance, usability, and reliability;</li>
  <li>monitor abuse, prevent fraud, and protect platform security;</li>
  <li>comply with legal obligations and enforce our terms.</li>
</ul>

<h2>3. Legal Basis and Permissions</h2>
<p>Where applicable, we process information based on contract performance, legitimate business interests, legal compliance, and your consent. By connecting third-party services, you authorize EGCRM to access and process the data necessary to provide those features.</p>

<h2>4. Data Sharing</h2>
<p>We do not sell your personal data. We may share information only in limited circumstances, such as:</p>
<ul>
  <li>with trusted infrastructure, hosting, email, analytics, payment, and support service providers who help us operate the platform;</li>
  <li>with integration partners when you choose to connect external services;</li>
  <li>when required by law, regulation, court order, or valid governmental request;</li>
  <li>to protect the rights, safety, security, and integrity of EGCRM, our users, or the public;</li>
  <li>in connection with a merger, acquisition, restructuring, or sale of business assets.</li>
</ul>

<h2>5. Data Retention</h2>
<p>We retain account and business data for as long as needed to provide the services, comply with legal obligations, resolve disputes, and enforce agreements. Some records may remain in backups, logs, or archives for a limited time according to operational and security requirements.</p>

<h2>6. Data Security</h2>
<p>We use reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no online service can guarantee absolute security, and users are responsible for maintaining strong passwords and securing their account access.</p>

<h2>7. International Access</h2>
<p>EGCRM may be accessed from multiple countries. By using the platform, you understand that your information may be processed and stored in jurisdictions different from your own, subject to applicable safeguards and service requirements.</p>

<h2>8. Cookies and Tracking</h2>
<p>We may use cookies and similar technologies for authentication, session management, analytics, preferences, security, and performance optimization. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.</p>

<h2>9. Your Rights</h2>
<p>Depending on applicable law, you may have rights to access, correct, update, export, restrict, or delete certain personal information. You may also object to specific processing activities or withdraw consent where consent is the basis of processing.</p>

<h2>10. Third-Party Services</h2>
<p>EGCRM may link to or integrate with third-party services. Their privacy practices are governed by their own policies, and we encourage you to review them separately before using those integrations.</p>

<h2>11. Children's Privacy</h2>
<p>EGCRM is intended for business and professional use and is not directed to children. We do not knowingly collect personal information from children without appropriate legal basis.</p>

<h2>12. Policy Updates</h2>
<p>We may update this Privacy Policy from time to time to reflect product changes, legal requirements, or operational updates. Revised versions will be posted on this page with an updated effective date.</p>

<h2>13. Contact Us</h2>
<p>If you have questions about this Privacy Policy or your data, you may contact us at:</p>
<p>
  <strong>EGCRM</strong><br />
  Enquiry Gate Pvt. Ltd.<br />
  Greater Noida West, India<br />
  Email: support@egcrm.in<br />
  Phone: +91 9210003135
</p>