EG CRM ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service (SaaS) CRM application (the “Service”).
By accessing or using EG CRM, you agree to the practices described in this Privacy Policy.
We collect the following types of information:
Account Information: Name, email address, phone number, company details, job title, and login credentials.
Customer Data: Data and records you input into the CRM, including contact details, sales information, and communication logs.
Payment Information: Billing details, including credit/debit card information (processed through secure third-party gateways).
Usage Data: Log files, IP address, browser type, device information, and usage behavior within the platform.
Cookies and Similar Technologies: For authentication, user preferences, and analytics.
We use your data to:
Provide, operate, and maintain the EG CRM platform
Process transactions and send invoices
Improve user experience and develop new features
Communicate with you about updates, support, and marketing
Ensure platform security and prevent abuse
Comply with legal obligations
We do not sell your personal data. We may share your information with:
Service Providers: For hosting, analytics, payment processing, and customer support.
Affiliates and Partners: For integration and platform enhancement (only with user consent).
Legal Authorities: If required by law, regulation, or legal process.
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or for dispute resolution.
We implement industry-standard measures to secure your data, including encryption, secure access controls, and routine audits. However, no system is 100% secure, and we cannot guarantee absolute protection.
Depending on your location, you may have the right to:
Access and receive a copy of your data
Correct or update your personal data
Request deletion of your data
Object to or restrict certain data processing
Withdraw consent where applicable
To exercise these rights, contact us at [Insert Contact Email].
If you are accessing EG CRM from outside our operating region, your data may be transferred and stored in jurisdictions with different data protection laws. We ensure such transfers comply with relevant legal standards.
Our platform may contain links or integrations with third-party services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
EG CRM is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.
We may update this Privacy Policy from time to time. The updated version will be posted with a new "Effective Date." Continued use of EG CRM after changes constitutes your acceptance.
If you have questions or concerns about this Privacy Policy or your personal data, please contact us at:
EG CRM
Email: support@egcrm.com
Website: https://www.egcrm.in
Address: 1559, 15th Floor, Gaur City Mall, Greater Noida, UP, India