Acceptable Use Policy

Effective Date: 07 March 2026

This Acceptable Use Policy outlines the rules and guidelines for using
EGCRM, a product operated by Enquiry Gate Pvt. Ltd.
By using our platform, you agree to comply with this policy and ensure
that your activities remain lawful, responsible, and respectful of
others.

1. Responsible Use of the Platform

EGCRM is designed to help businesses manage customer relationships,
communications, and operational workflows. Users must use the platform
in a lawful and ethical manner.

2. Prohibited Activities

Users must not use EGCRM to engage in activities that violate laws,
regulations, or the rights of others.

Prohibited activities include but are not limited to:

• Sending spam or unsolicited mass communications


• Engaging in fraudulent or deceptive marketing practices


• Uploading or distributing malware or harmful software


• Attempting to gain unauthorized access to systems or accounts


• Harvesting personal data without proper consent


• Using the platform for illegal activities or scams


• Violating intellectual property rights

3. Communication and Messaging

Users must ensure that all communications sent through EGCRM,
including email campaigns, SMS, WhatsApp messages, or other
integrated channels, comply with applicable communication laws
and anti-spam regulations.

Users are responsible for obtaining proper consent before sending
marketing communications.

4. Data Protection

Users must ensure that customer data collected and managed through
EGCRM is handled responsibly and in accordance with applicable
privacy laws.

Users must not misuse, sell, or distribute customer data in ways
that violate privacy rights.

5. System Security

Users must not attempt to disrupt or interfere with the security
or stability of the EGCRM platform.

Prohibited actions include:

• Attempting to hack or exploit vulnerabilities


• Running automated scripts intended to overload the system


• Reverse engineering or copying platform functionality

6. Enforcement

EGCRM reserves the right to investigate and take appropriate action
against users who violate this policy.

Actions may include:

• Temporary account suspension


• Permanent account termination


• Removal of harmful or illegal content


• Reporting violations to relevant authorities where required

7. Policy Updates

This Acceptable Use Policy may be updated from time to time
to reflect changes in laws, technology, or platform services.
Users are encouraged to review this page periodically.

8. Contact Information

If you have questions about this Acceptable Use Policy,
please contact us:

EGCRM

Enquiry Gate Pvt. Ltd.

Greater Noida West, India

Email: support@egcrm.in

Phone: +91 9210003135