Refund & Cancellation Policy

Effective Date: 07 March 2026

This Refund and Cancellation Policy outlines the terms under which payments,
subscriptions, and services associated with EGCRM, operated by Enquiry Gate Pvt. Ltd.,
may be cancelled or refunded.

1. Subscription-Based Services

EGCRM operates on a subscription model for certain features and services.
By subscribing to a paid plan, you agree to the pricing, billing cycle,
and payment terms displayed at the time of purchase.

2. Free Trial

In some cases, EGCRM may offer a free trial period to allow users to
evaluate the platform before committing to a paid plan.
No payment will be charged during the trial unless explicitly stated.

3. Refund Eligibility

Payments made for subscription services are generally non-refundable.
However, refunds may be considered in limited situations such as:

• Duplicate payment transactions


• Billing errors caused by technical issues


• Unauthorized charges reported within a reasonable time

Refund requests are reviewed on a case-by-case basis and approval is
at the sole discretion of EGCRM.

4. Cancellation of Subscription

Users may cancel their subscription at any time through their account
settings or by contacting support.

After cancellation:

• Your subscription will remain active until the end of the current billing period.


• No additional charges will be applied after the billing cycle ends.


• Access to paid features may be restricted once the subscription expires.

5. No Partial Refunds

EGCRM does not provide partial refunds for unused subscription periods
unless required by applicable law.

6. Payment Disputes

If you believe you were charged incorrectly, please contact us before
initiating a chargeback with your payment provider. Most billing issues
can be resolved quickly by our support team.

7. Changes to Pricing

EGCRM reserves the right to modify pricing and subscription plans
at any time. Existing subscribers will be notified of significant
pricing changes before they take effect.

8. Contact Us

If you have questions about refunds or subscription cancellations,
please contact us:

EGCRM

Enquiry Gate Pvt. Ltd.

Greater Noida West, India

Email: support@egcrm.in

Phone: +91 9210003135