AI & Automated Decision Policy

Effective Date: 07 March 2026

EGCRM integrates artificial intelligence and automated technologies to
enhance productivity, provide insights, and improve customer relationship
management processes. This policy explains how AI technologies are used
within the platform.

1. Purpose of AI Features

AI capabilities within EGCRM are designed to assist users in improving
efficiency and decision-making. These may include:

• Lead analysis and recommendations


• Automation of repetitive tasks


• Communication suggestions


• Predictive insights and reporting

2. Human Oversight

AI-generated insights and recommendations are intended to assist users
but should not be treated as absolute decisions. Users should apply
their own professional judgment before acting on automated insights.

3. Responsible AI Usage

EGCRM is committed to responsible AI practices and aims to ensure that
AI systems are used in ways that respect user rights, privacy, and
ethical standards.

4. Data Usage for AI

AI features may process data stored within the CRM system in order to
generate insights and recommendations. Such processing is performed
solely for improving platform functionality.

5. Limitations

AI systems may occasionally produce incomplete or inaccurate results.
Users are responsible for reviewing outputs before relying on them
for important business decisions.

6. Policy Updates

This policy may be updated as AI technologies evolve or as new features
are introduced to the EGCRM platform.

7. Contact Information

If you have questions regarding the use of AI within EGCRM, please
contact us:

EGCRM

Enquiry Gate Pvt. Ltd.

Greater Noida West, India

Email: support@egcrm.in