Terms of Service

Effective Date: 07 March 2026

These Terms of Service govern your access to and use of the EGCRM platform, website,
applications, integrations, and related services operated by Enquiry Gate Pvt. Ltd.
By accessing or using EGCRM, you agree to comply with these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using EGCRM services, you confirm that you agree
to these Terms of Service and all applicable laws and regulations.
If you do not agree to these terms, you must not use the platform.

2. Description of Services

EGCRM provides cloud-based Customer Relationship Management (CRM) tools designed to help
businesses manage leads, contacts, communication, tasks, pipelines, and customer data.
Features may include integrations with third-party services such as Meta, email
providers, telephony services, messaging platforms, and automation tools.

3. User Accounts

To access certain services, users must create an account. You are responsible for:

• Maintaining the confidentiality of your login credentials


• Ensuring the accuracy of account information


• All activities performed through your account


• Immediately notifying us of unauthorized account access

4. Acceptable Use

You agree not to use EGCRM for unlawful or harmful purposes including:

• Sending spam, abusive messages, or fraudulent communications


• Uploading malicious software or attempting to compromise platform security


• Violating privacy or intellectual property rights


• Using the system to conduct illegal activities

Violation of these rules may result in account suspension or termination.

5. Data Responsibility

Users are solely responsible for the data they upload or manage within EGCRM,
including customer records, communications, and documents.
EGCRM does not claim ownership of customer data but may process it to provide services.

6. Subscription and Payments

Certain features of EGCRM may require paid subscriptions.
By subscribing, you agree to pay all applicable fees and taxes.
Failure to make payments may result in service interruption or account suspension.

Subscription plans, pricing, and billing policies may change over time.
Users will be notified of significant changes where applicable.

7. Third-Party Integrations

EGCRM may integrate with external services such as social platforms,
email providers, or communication services.
These services operate independently and are governed by their own policies.
EGCRM is not responsible for third-party service availability or behavior.

8. Service Availability

While we strive to maintain high availability, EGCRM does not guarantee uninterrupted
service. Maintenance, updates, or unforeseen issues may cause temporary downtime.

9. Intellectual Property

All software, design, trademarks, and intellectual property related to EGCRM remain
the property of Enquiry Gate Pvt. Ltd. Users may not copy, modify, reverse engineer,
or distribute any part of the platform without authorization.

10. Limitation of Liability

EGCRM and its operators shall not be liable for indirect, incidental, or consequential
damages arising from the use or inability to use the platform, including data loss,
business interruption, or financial losses.

11. Termination

We reserve the right to suspend or terminate accounts that violate these Terms,
engage in abusive activities, or threaten the integrity of the platform.

12. Changes to Terms

These Terms may be updated periodically to reflect product changes or legal
requirements. Continued use of the platform after updates constitutes acceptance
of the revised terms.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

EGCRM

Enquiry Gate Pvt. Ltd.

Greater Noida West, India

Email: support@egcrm.in

Phone: +91 9210003135